WordPress Support: 3 Common Problems And How To Fix Them

a hand with the WordPress logoUsing WordPress is fairly easy, but like any content management system, it doesn’t come without its problems. WordPress users often encounter the same problems time and time again.

Here are three of the most commonly encountered problems as well as some possible solutions to help you resolve these issues yourself.

Common Issues And How To Fix Them

500 Internal Server Error

Easily the most commonly encountered problem, the 500 Internal Server Error doesn’t give WordPress users much direction or guidance as to how to fix their problem or what the problem really is. The truth is that it can be caused by a wide variety of issues. This is actually true for most WordPress problems that you might encounter.

What are some possible causes of this problem? The most common cause of the 500 error is easy to locate and diagnose. It often comes from a corrupted file known as the .htaccess file. You can test this by locating the file, renaming it, and attempting to access the website again. If the problem is gone, then you know is the .htaccess file. Otherwise, it was coming from somewhere else.

Random Maintenance Mode

Have you ever attempted to access your WordPress site only to see a screen talking about “scheduled maintenance”? This is known as the maintenance mode error and is a fairly common occurrence. It’s also very easy to solve if you should ever encounter it.

After every new release of WordPress, there is a temporary .maintenance file created. This file should then be removed after the upgrade is completed. Unfortunately, it isn’t always removed. This usually happens if the update doesn’t finish 100 percent. If the file remains in place, then it will display the maintenance mode error when attempting to access the site.

Resolving the error simply involves deleting the .maintenance file. It should be located in the root directory of the WP file system. With the file gone the error screen will vanish as well.

computer problems

Database Connection Error

Another common error will read, “Error establishing a database connection”. This is more closely related to your MYSQL database but is still likely caused by the WordPress configuration file. It often happens when database credentials have been modified with the wrong values.

To solve this, you will need to open the wp-config file and look at the credentials that are listed. If these credentials aren’t accurate, then you’ve found the source of the problem, and it can easily be fixed by changing them to the correct values.

As with all of these problems, there may be other possible causes. If the initial fix does not work, you may need to enable a full debug log and begin to strip away excess elements until you’ve located the source of the problem.

If you are still running into problems and can’t seem to get them resolved on your own, then you may need to get help from someone with experience. Consider giving us a call to help you with this.

The first port of call should be the WordPress support forum. Often, you can get answers to your questions from other users who have encountered the same problem as you. Failing that, contacting your hosting provide can often be helpful. Often, they will correct the issue for you, other times they will give you detailed instructions on how to put it right.